FAQs

How long will it take to receive my order?

Delivery times vary by product and supplier location but typically range from 5 to 12 business days. Tracking information will be provided once your order ships.

Can I track my order?

Yes, you will receive a tracking number via email once your order is shipped so you can monitor its progress.

What is your return policy?

Product Loot has the hassle free 5-day return policy. Please contact our customer service within 5 days of receiving your order to initiate a return or exchange.

How do I request a refund?

Contact our customer support mentioned on the shipping package with a video proof of damaged/defective/missing items received by you.
Refunds are processed after we receive the returned item in its original condition. Contact support with your order number for assistance.

What payment methods do you accept?

We accept major credit/debit cards, UPI and other secure payment methods to ensure a safe shopping experience. We also accept cash on delivery for most of our products.

Is my payment information secure?

Yes, we use industry-standard encryption and secure payment gateways (Ex: Razorpay) to protect your financial data.

How can I contact customer service?

You can reach us via email. Visit our Contact Us page for more details.